The Master Key to Building Trust, part 2

Empathy aids in establishing trust and developing meaningful communications. There can be a downside when empathy is not tailored for the intensity and type required in a given situation. As you read, try to identify which kind of empathy is your default form of expression and the most comfortable for you.

The Master Key to Building Trust, part 1

Researchers agree: the two essential soft skills to develop and maintain trust are active listening and the power to connect through empathy. In this two-part series, you’ll learn key insights about active listening and empathy as well as takeaway tools to practice both active listening and empathy flexibility.

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